How can we help?
Quick answers about your account, security, payments and bonuses. Search or pick a topic.
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General questions
How do I register?
Click “Sign up”, enter your email and create a password. Your account currency is EUR. Marketing e-mails are optional: tick the box only if you want them. Confirm your email via the link in the message. Registration takes less than a minute.
Can I have multiple accounts?
No. Each player may have only one account. Creating multiple accounts (multi-accounting) is a material breach and will result in account closure with confiscation of funds.
What currencies are supported?
Your account currency is the euro (EUR). It is set at sign-up and cannot be changed. You can also deposit and withdraw in crypto (BTC, ETH, USDT): we convert it to EUR at the rate when the network confirms it. Payment methods
What if I forgot my password?
Click “Forgot Password?” on the login page, enter your email, and we will send a password reset link. For security, we recommend enabling two-factor authentication (2FA) immediately after recovery.
How do I enable two-factor authentication (2FA)?
In your account, go to “Security Settings” → “Two-Factor Authentication”. Scan the QR code using Google Authenticator or a similar app and save the backup codes.
Why is my account blocked?
Your account may be temporarily restricted for the following reasons:
- KYC verification is required;
- Suspicion of fraud, multi-accounting, or bonus abuse;
- Use of VPN/proxy to circumvent territorial restrictions;
- Breach of Terms and Conditions;
- Request from a regulator or law enforcement authority.
If your account is blocked, please contact support: support@plazmo.com.
How do I close my account?
Send an account closure request to support@plazmo.com. Before closure, all pending transactions must be completed and verification must be passed. The available balance will be returned via a verified payment method.
What bonuses are available?
Current bonuses and promotions are displayed on the Promotions page or in your personal cabinet. Each bonus has its own wagering requirements, validity period, and restrictions. Please read the terms carefully before activating.
What is wagering?
Wagering is the playthrough requirement for a bonus. For example, if you received a €100 bonus with a ×40 wagering requirement, you must place bets totaling €4 000 before the bonus funds become available for withdrawal.