Live chat
24/7 · instant reply
Available at plazmo.com. The fastest way for account and payment questions.
Contact support
We work 24/7, seven days a week. Live chat is the fastest; e-mail and the form below suit anything that needs documents or screenshots.
Channels
Reply within 24 hours
support@plazmo.com — include your account number to speed things up.
24/7 · same team as live chat
Write to us from the app you already use. Replies in Spanish and English.
Open WhatsAppHours24/77 days a week, live chat included
LanguagesEN · RUEnglish, Русский
Complaints5 / 30 dAcknowledgment / final response
E-mail response times may vary depending on the complexity of the request and current workload.
Departments
| Channel | Address / method | Response time |
|---|---|---|
GeneralE-mail | support@plazmo.com | 24 hours |
ComplaintsE-mail | complaints@plazmo.com | 5 business days (acknowledgment), 30 days (final response) |
Verification / KYCE-mail | kyc@plazmo.com | 24–72 hours |
SecurityE-mail | security@plazmo.com | 24 hours |
Responsible gamingE-mail | rg@plazmo.com | 24 hours |
Live chatOn the site | Available at plazmo.com | Instant (during operating hours) |
Write to us
How to file a complaint
If you disagree with a decision regarding your account, transaction, bonus, or game result:
- First, contact customer support: support@plazmo.com.
- If the issue is not resolved, submit a formal complaint to complaints@plazmo.com.
- In your email, include: account number, transaction/bet ID, date and time, detailed description, screenshots.
- PLAZMO will acknowledge receipt within 5 business days and endeavor to provide a final response within 30 calendar days.
- Complaints are accepted within 6 months from the date of the event.
Suspect fraud on your account?
Act immediately
Change your password, enable 2FA (if not already enabled), and write to security@plazmo.com. Include: date and time of suspicious activity, which transactions you did not make, and whether you have any emails/notifications.