1. Proof of identity
One of the following:
- Passport (photo page)
- National ID card (front and back)
- Driver’s license (front and back)
Requirements: document must be valid, legible, all corners visible, no glare or cut-off edges.
Verification guide
Confirm your identity, age and address once — then withdrawals go through without delays. You can play before verifying.
Your verification: 1 of 4, phone nextContinue verification
How it works
- Sign up and playDeposit and play without full verification
- Upload documentsProfile → Verification · JPG, PNG, PDF up to 10 MB
- We reviewA few hours to 24 h, up to 72 h in rare cases
- Withdrawals unlockedDaily limit and speed by your VIP level
Why and when we verify
What KYC is for
Know Your Customer is mandatory under the requirements of the licensing regulator [Regulator — to be confirmed] under Licence No. PLZ-EU-0000 (prototype placeholder).
- Preventing money laundering (AML)
- Protecting against fraud and identity theft
- Confirming that the player is of legal age
- Compliance with territorial restrictions
When it’s required
Verification decides whether you can withdraw. Your VIP level then sets how much per day and how fast. Limits by VIP level
- Before any withdrawal (mandatory)
- Upon reaching certain deposit thresholds
- When changing payment details
- Upon request by the security team
- Upon regulator request
Accepted documents
2. Proof of address
Not older than 3 months:
- Utility bill
- Bank statement
- Tax notice
- Official letter from a government body
Requirements: document must contain your name and address matching your registration address.
3. Proof of payment method
For the method you use:
- For cards: photo of the front side with middle 8 digits and CVV masked (first 6 and last 4 digits, cardholder name, and expiry date must be visible)
- For e-wallets: screenshot of the profile with visible name and ID
- For cryptocurrencies: screenshot of the wallet or exchange confirming ownership
4. Additional, if required
We ask only when needed:
- Selfie with the document and a piece of paper with “PLAZMO” and the current date
- Video verification
- Source of Funds (SoF) for deposits exceeding €10 000
Get it right the first time
Photos and files
- Valid document, not expired
- Legible: all corners visible, no glare, blur or cut-off edges
- Photos or scans, not screenshots
- Address matches your registration address
- Payment method in your own name
- JPG, PNG or PDF, up to 10 MB per file
Common reasons for rejection
- Document is expired
- Illegible photo (glare, blur, cut-off edges)
- Address on document does not match registration address
- Document is older than 3 months (for proof of address)
- Payment method is in another person’s name
- Screenshots provided instead of photos/scans
Correct the issues and re-upload the documents.
Source of Funds (SoF)
Confirmation of the legal origin of your funds. Requested when total deposits exceed €10 000 or in case of suspicious activity: salary account statement, tax return, property sale documents, business reports.
Verification questions
What is KYC and why is it required?
KYC (Know Your Customer) is a procedure to confirm a player’s identity, age, and address. It is mandatory under the requirements of the licensing regulator [Regulator — to be confirmed] under Licence No. PLZ-EU-0000 (prototype placeholder) and is aimed at:
- Preventing money laundering (AML);
- Protecting against fraud and identity theft;
- Confirming that the player is of legal age;
- Compliance with territorial restrictions.
When is verification required?
- Before any withdrawal (mandatory);
- Upon reaching certain deposit thresholds;
- When changing payment details;
- Upon request by the security team;
- Upon regulator request.
What documents are needed for KYC?
Proof of identity, proof of address (not older than 3 months), proof of payment method and, if required, additional checks. See Accepted documents above for the full list and requirements.
How do I upload documents?
In your personal cabinet, go to the “Verification” or “KYC” section and upload photos/scans of documents in the corresponding fields. Files are accepted in JPG, PNG, PDF formats. Maximum file size — 10 MB.
How long does document verification take?
Usually verification takes from a few hours to 24 hours. In rare cases (complex cases, holidays, high load) — up to 72 hours. You will receive an email notification upon completion.
Why were my documents rejected?
Common reasons for rejection:
- Document is expired;
- Illegible photo (glare, blur, cut-off edges);
- Address on document does not match registration address;
- Document is older than 3 months (for proof of address);
- Payment method is in another person’s name;
- Screenshots provided instead of photos/scans.
Please correct the issues and re-upload the documents.
What is Source of Funds (SoF)?
SoF is confirmation of the legal origin of your funds. It is requested when total deposits exceed €10 000 or in case of suspicious activity. Examples of documents: salary account statement, tax return, property sale documents, business reports.
Can I play without verification?
Yes, you can register, deposit, and play without full verification. Withdrawals stay closed until verification is complete: all four steps.
How much can I withdraw after verification?
Verification opens withdrawals. How much per day and how fast we approve them depends on your VIP level:
- Spark
- €2 000 per day · 24–72 h
- Ember
- €3 000 per day · 24–72 h
- Flare
- €5 000 per day · 24 h
- Core
- €10 000 per day · 12 h
- Plasma
- €25 000 per day · 2 h