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Responsible gaming

Gambling is entertainment, not income. Here is how PLAZMO protects players and which tools you can use to stay in control.

Version 1.0Effective 27.08.2026Updated 27.08.2026

1. Responsible Gaming Philosophy

PLAZMO (hereinafter — "Company", "we", "us") provides online gaming services exclusively for entertainment purposes. Gambling is not a source of income, a means of investment, or a solution to financial problems.

We are committed to protecting our players, preventing gambling addiction, and ensuring a safe environment for all users. This Policy is an integral part of the Terms and Conditions and is mandatory for all PLAZMO players, employees, agents, and partners.

2. Age Restriction

Use of PLAZMO Services is permitted exclusively to persons who have reached 18 (eighteen) years of age or the higher minimum age established by the laws of the country of actual residence.

We take the following measures to prevent access by minors:

  • Age verification — mandatory check upon registration and before any withdrawal;
  • KYC procedures — request for identity documents confirming age;
  • Technical means — behavioral analysis to detect signs of underage users;

Parental advice — recommendations for protecting devices from children’s access:

  • Set a password on the computer, smartphone, and tablet;
  • Do not leave the device unattended with the account open;
  • Keep bank card details in a place inaccessible to children;
  • Do not save passwords on devices;
  • Install filtering software (e.g., Net Nanny, Qustodio, Covenant Eyes) to block access to gambling sites.

If an underage user is detected, the account is immediately blocked, deposits are returned (without winnings), and information about the violation may be reported to competent authorities.

3. Self-Control Tools

PLAZMO provides players with the following tools to manage their gaming activity (subject to technical availability):

3.1. Deposit Limits

Players may set a maximum deposit amount:

  • Daily limit
  • Weekly limit
  • Monthly limit

Application procedure:

  • Limit reduction — applied immediately.
  • Limit increase or cancellation — takes effect after 24–72 hours (cooling-off period).

3.2. Bet and Loss Limits

  • Bet limit — the maximum amount that can be wagered over a specified period.
  • Loss limit — the maximum amount of losses, after reaching which bets are blocked.

3.3. Session Duration Limits

Players may set a maximum duration of a continuous gaming session. Upon expiration of the set time, the system automatically ends the session or suggests a break.

3.4. Temporary Break (Cooling-off)

Players may request a temporary suspension of account access for a period from 24 hours to 30 days.

During the cooling-off period:

  • Account login is not possible;
  • Deposits and bets are prohibited;
  • Withdrawal of available funds is possible through customer support;
  • Marketing communications are suspended.

3.5. Self-Exclusion

Players may request complete self-exclusion for a period of:

  • 6 months;
  • 1 year;
  • 3 years;
  • Indefinite.

Self-exclusion procedure:

  • The request is sent to customer support at rg@plazmo.com or through the personal cabinet.
  • The request is applied as soon as reasonably practicable after identity confirmation.

During the self-exclusion period, the player cannot:

  • Log in to the account;
  • Create a new account;
  • Make a deposit or place a bet;
  • Request a withdrawal (except when the balance is withdrawn before the start of self-exclusion).
  • Self-exclusion cannot be cancelled early. Upon expiry, the player may request reinstatement of access by undergoing re-verification.
  • PLAZMO takes reasonable measures to cease direct marketing communications during self-exclusion.

Circumventing self-exclusion by creating a new account, using different personal data, VPN, or other means is prohibited. If circumvention is detected, all accounts are blocked and funds are confiscated.

3.6. Reality Checks

During a gaming session, the player receives pop-up notifications informing about:

  • Duration of the current session;
  • Total amount wagered during the session;
  • Account balance (wins/losses).

Players may configure the frequency of reality checks in the personal cabinet.

3.7. Access to History

Players may at any time view in the personal cabinet:

  • History of deposits and withdrawals;
  • History of bets and gaming sessions;
  • Time spent playing.

4. Setting Limits

Set or change your limits in Profile → Limits, or ask support at any time.

Players may set or change limits in the following ways:

  • In the personal cabinet in the "Responsible Gaming" section;
  • By contacting customer support at rg@plazmo.com;
  • Through the live chat support.

PLAZMO recommends that players set limits before starting to play, not during a session.

5. Signs of Problem Gambling

We recommend that players regularly assess their behavior. Signs that gambling may be becoming a problem:

  • More time and money is spent on gambling than planned;
  • Attempts to hide from loved ones the time or amounts spent on gambling;
  • Gambling to chase losses;
  • Borrowing money for gambling or to pay gambling debts;
  • Neglecting work, studies, or family obligations due to gambling;
  • Anxiety, irritability, or depression when trying to reduce gambling;
  • Feeling that gambling is the only source of pleasure or income.

If You recognize at least 2–3 signs from this list — seek help immediately.

6. Help Organizations

Players experiencing problems controlling their gambling may seek free and confidential assistance from:

  • Gambling Therapywww.gamblingtherapy.orgfree online support in Spanish and English
  • Gamblers Anonymouswww.gamblersanonymous.orgsupport groups across Latin America (Jugadores Anónimos)
  • Línea de la Vida800 911 2000Mexico, free and confidential, 24/7
  • Local helplinesColombia, Peru, Chile, Argentinaprototype placeholder: to be confirmed with compliance for each market

PLAZMO does not provide medical or psychological assistance. We refer players to qualified specialists.

7. Staff Training

All PLAZMO employees working with players (support, verification, security) undergo training on responsible gaming issues:

  • Recognizing signs of problem gambling;
  • Procedures for interacting with players requesting self-exclusion;
  • Application of self-control tools;
  • Referral to specialized organizations.

8. Interaction with Self-Excluded Players

PLAZMO takes reasonable measures to prevent self-excluded players from accessing the Services:

  • Blocking the account and all associated data;
  • Suspension of marketing communications;
  • Checking new registrations against the self-exclusion database;
  • Cooperation with other operators (where shared stop-lists exist).

9. Changes to This Policy

PLAZMO may update this Policy in connection with changes in legislation, license requirements, or industry best practices. The updated version is published on the website plazmo.com.

Continued use of the Services after publication of changes constitutes acceptance of the new version of the Policy.

10. Contact Information

For all responsible gaming inquiries, please contact:

PLAZMO Entertainment Ltd (prototype)[Registered address in the EU — placeholder]
Email
rg@plazmo.com
Customer Support
support@plazmo.com
Security
security@plazmo.com

This Policy is an integral part of the PLAZMO Terms and Conditions. In case of discrepancies, the English version of the documents shall prevail.