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Privacy policy

What personal data PLAZMO collects, why we process it, how long we keep it and which rights you have over it.

Version 1.0Effective 27.08.2026Updated 27.08.2026

1. General Provisions

This Privacy Policy (hereinafter — "Policy") governs the collection, processing, storage, use, and disclosure of personal data of players, visitors, and users of PLAZMO Services (hereinafter — "User", "You", "Player").

The data controller is PLAZMO Entertainment Ltd (prototype), Company No. [placeholder], registered at [Registered address in the EU — placeholder] (hereinafter — "PLAZMO", "Company", "we", "us", or "our").

PLAZMO operates under Licence No. PLZ-EU-0000 (prototype placeholder), issued and supervised by [Regulator — to be confirmed]. This Policy is an integral part of the Terms and Conditions available at plazmo.com.

By using the Services, registering an account, or placing a bet, You confirm that You have read, understood, and agree to the terms of this Policy. If You do not agree, You are not entitled to use the Services.

2. Data We Collect

We collect and process the following categories of data:

2.1. Data provided by You during registration and use of the Services:

  • Full name (as shown on the identity document);
  • Date of birth;
  • Address of actual residence;
  • Email address;
  • Mobile phone number;
  • Identity documents (passport, ID card, driver’s license);
  • Proof of address;
  • Photographs, selfie with document, video verification;
  • Payment method data (card numbers with masked digits, e-wallet screenshots, cryptocurrency addresses);
  • Source of Funds (SoF) when total deposits exceed the equivalent of €10 000.

2.2. Automatically collected data:

  • IP address and geolocation data;
  • Device type, operating system, browser;
  • Cookies and similar technologies (see Cookie Policy);
  • History of page visits on the Services;
  • Logs of gaming sessions, bets, transactions;
  • Data on interactions with support.

2.3. Data from third parties:

  • Information from payment providers and processing centers;
  • Identity verification (KYC) results;
  • AML screening and fraud prevention data;
  • Information from regulatory and law enforcement authorities upon lawful request.

3. Purposes of Data Processing

We process personal data for the following purposes:

  • Registration and account management — creation, verification, maintenance, and protection of the account.
  • Provision of Services — processing deposits, withdrawals, bets, bonuses, gaming sessions.
  • Identity verification (KYC) — confirmation of age, identity, address, and payment method ownership.
  • Fraud and money laundering prevention (AML) — transaction monitoring, detection of suspicious activity, fulfillment of legal obligations.
  • Security — protection against unauthorized access, detection of multi-accounting, bonus abuse.
  • Communications — sending notifications about transactions, verification, changes to terms, as well as marketing materials (with consent).
  • Legal compliance — fulfilling the requirements of the licensing regulator [Regulator — to be confirmed], tax legislation, court decisions.
  • Dispute resolution — investigation of complaints, claims, disputed transactions.

Processing of personal data is carried out on the following legal grounds of Article 6 GDPR:

  • Performance of a contract — the Terms and Conditions accepted upon registration.
  • Legal obligation — requirements of Licence No. PLZ-EU-0000 (prototype placeholder), anti-money laundering legislation, tax legislation.
  • Protection of vital interests — when necessary to protect player safety or prevent crimes.
  • Legitimate interests of the Company — ensuring platform security, preventing fraud, protecting intellectual property.
  • Consent — for sending marketing messages and using certain types of cookies. Consent may be withdrawn at any time.

5. Cookies and Similar Technologies

PLAZMO uses cookies and similar technologies to ensure proper operation of the Services, analyze traffic, personalize content, and conduct marketing.

Detailed information on the types of cookies, purposes of their use, and management procedures is contained in the separate Cookie Policy, which is part of this Policy.

By continuing to use the Services, You agree to the use of cookies in accordance with the said Policy. You may change cookie settings through Your browser at any time.

6. Disclosure to Third Parties

We do not sell personal data. However, in the course of lawful business activities, we may transfer data to the following categories of recipients:

  • Payment providers and processing centers — for processing deposits and withdrawals.
  • Identity and verification services — for conducting KYC checks.
  • Game providers and game data providers — for ensuring gameplay (when necessary).
  • Fraud prevention and AML screening systems — for detecting suspicious activity.
  • Professional consultants and auditors — lawyers, accountants, auditors acting on behalf of PLAZMO.
  • Regulatory authorities — [Regulator — to be confirmed], other licensing and supervisory bodies.
  • Government and law enforcement authorities — upon request, by court order, or other legal basis.

All third parties are obligated to maintain confidentiality and use data solely for the purposes specified in this Policy.

7. International Data Transfers

We process personal data mainly within the European Economic Area (EEA). Where data is transferred outside the EEA, for example to a game provider or a payment provider, we do so only under Chapter V of the General Data Protection Regulation (GDPR): an adequacy decision of the European Commission or the Standard Contractual Clauses.

All international transfers are carried out with adequate safeguards, including contractual obligations, encryption standards, and other technical and organizational measures ensuring data security.

8. Data Retention Periods

We retain personal data for the period necessary to achieve the processing purposes stated in this Policy:

  • Account and transaction data — at least 5 (five) years from the date of account closure or last transaction.
  • Verification (KYC) data — at least 5 (five) years from the date of the last check.
  • Communications and complaints — at least 5 (five) years from the date of dispute resolution.
  • Marketing data — until consent is withdrawn or the account is closed.

Longer retention periods may apply if required by law, regulatory authority, or pending legal dispute.

9. Data Security

PLAZMO applies modern technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or destruction:

  • Encryption of data in transit (SSL/TLS) and at rest;
  • Two-factor authentication for accounts;
  • Restriction of access to data to authorized personnel only;
  • Regular security audits;
  • Staff training on data protection.

Despite the measures taken, PLAZMO cannot guarantee absolute security of data transmitted over the Internet. The player is responsible for maintaining the confidentiality of their credentials.

10. Player Rights

Under the General Data Protection Regulation (EU) 2016/679 (GDPR), You have the following rights regarding Your personal data:

  • Right of access — obtaining information about what data we process.
  • Right to rectification — requesting correction of inaccurate or incomplete data.
  • Right to erasure — requesting deletion of data when there is no legal basis for further processing.
  • Right to restriction of processing — temporary suspension of data processing.
  • Right to object — objecting to processing based on legitimate interests or for direct marketing.
  • Right to data portability — receiving data in a structured format.
  • Right to withdraw consent — withdrawing consent for processing based on consent.

To exercise Your rights, please contact support at support@plazmo.com or kyc@plazmo.com. We will review the request within a reasonable time, but no later than 30 (thirty) calendar days. Some rights may be limited where EU or member-state law requires us to keep data (e.g., AML and KYC records). You also have the right to lodge a complaint with the data protection supervisory authority of the EU member state where You live or work.

11. Marketing Communications

Only if You opt in (the unticked box “Send me bonuses and news by e-mail” at sign-up, or the switches in account settings), You may receive marketing messages (email, SMS, push notifications) about bonuses, promotions, and new features.

You may opt out of marketing communications at any time:

  • Through account settings in the personal cabinet;
  • Via the "Unsubscribe" link in the received email;
  • By contacting support at support@plazmo.com.

Opting out of contractual, technical, and regulatory notifications is not possible.

12. Self-Exclusion and Processing Restriction

When responsible gaming tools are activated (self-exclusion, cooling-off), the processing of personal data may be restricted in accordance with the Responsible Gaming Policy. During the self-exclusion period, direct marketing communications are suspended.

13. Changes to This Policy

PLAZMO may update this Policy in connection with changes in legislation, technology, business processes, or license requirements. The updated version is published on the website plazmo.com with the effective date indicated.

Players will be notified of material changes by email or through the personal cabinet. Continued use of the Services after publication of changes constitutes acceptance of the new version of the Policy.

14. Contact Information

For all questions related to this Privacy Policy, please contact:

PLAZMO Entertainment Ltd (prototype)[Registered address in the EU — placeholder]Company No. [placeholder]
Email
support@plazmo.com
KYC / Verification
kyc@plazmo.com
Security
security@plazmo.com
Responsible Gaming
rg@plazmo.com

This Policy is an integral part of the PLAZMO Terms and Conditions. In case of discrepancies, the English version of the documents shall prevail.